Frequently asked questions

Q1. How do I place an order through Green City Store? (Minimum Order $100)

A. It’s easy to order from us:

  • -Go to the shop and find the products that you want
  • -Click on the products desired and choose the quantity you want, then add these to the cart
  • -View Your cart to apply any coupon codes and see your total – https://greencity.store/cart
  • -Once all products are in your shopping cart that you want, you’re ready for the Checkout process so click on “Proceed to Checkout.” This takes you to the checkout page located at: https://greencity.store/checkout/
  • -*If you are a new customer:If you haven’t purchased from us before you need to fill the required fields in the checkout.
  • -*If you are an existing customer:Login to your account on the checkout page. When logged in, you can confirm the shipping information including the address, name, email, order notes, and contact number from your account (they will auto-fill from your account).
  • -Once all the required fields have been filled out you can click on “Place Order.”
  • At the Checkout Confirmation page, you’ll see instructions along with your order number. This will show you how to pay for your order. Your order will only ship once the payment has been received by us.
  • Once we received the payment, the order will go through processing and it will be shipped within 1 business day. Once the order is shipped, you’ll receive a tracking number from us.

Q2. Is my package shipped safely to me?

A. Yes. We ensure that the package is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use Xpresspost mailers which are secure and discreet.

Q3. Can I talk with a customer representative?

A. No, unfortunately we do not have a contact number. Our customer service representative is available by email Monday to Friday, 9am PST – 5pm PST.

Email Address: contact@greencity.store

Q4. When does my order ship out?

All orders and payment received by 9AM PST will be shipped on the same day. If we receive your order and payment after 9AM PST, your order will be shipped the following business day.

Q5. Can I cancel, edit or add to my order?

A. If you want to edit or add to your order, you need to create a new order with us. You can cancel your old order from your account, just simply find the invoice # and click “cancel this order”. Once shipped, we are unable to make any adjustments to your items or your shipping address.

Q6. What is your return policy?

All products are final sale, there are no returns or exchanges

Q7. What are the shipping fees you charge?

For any order over $150 (subtotal – before tax) and after discount, the shipping is free. We ship our orders via Xpresspost $15 Flat Rate and we provide a tracking number via email for you once the order has shipped. If you live in a remote area, your order may take a few extra days to reach you.

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